Customer Success Engineer

Finvari is a fast-growing SaaS startup transforming the way construction companies handle payments. Our mission is to eliminate manual, repetitive payment tasks, empowering construction leaders to focus on building the infrastructure of tomorrow. From field employees to the C-Suite, our customer-centric software streamlines processes, improves efficiency, and drives innovation across the industry.

We're a close-knit, experienced team with a track record of building and scaling successful software companies—some of which have even gone public. At Finvari, innovation, creativity, and customer focus are at the heart of what we do. We're looking for team members who share our passion for problem-solving and want to make a direct impact. Our culture is collaborative, autonomous, and customer-obsessed.

As a Customer Success Engineer, you’ll act as the technical champion for our customers, ensuring they achieve success through seamless onboarding, smooth integrations, and ongoing support. You’ll play a key role in helping customers maximize the value of Finvari’s platform by solving complex technical challenges, enabling tailored solutions, and driving continuous improvement in their workflows.

Responsibilities

• Lead technical implementations for new customers, ensuring smooth onboarding and seamless integration with the Finvari platform.
• Troubleshoot and resolve complex data, integration, and API issues with precision, minimizing disruption and improving the customer experience.
• Design and implement tailored solutions for customers, helping them configure workflows and maximize the platform’s potential.
• Proactively identify and address recurring technical challenges, recommending improvements to processes and product functionality.
• Build and refine scalable processes for supporting customers, creating technical documentation and resources to streamline future implementations.
• Collaborate with engineering, product, and sales teams to advocate for customer needs and influence platform development.
• Stay current with industry trends and technologies to identify innovative ways to improve the customer journey and deliver value.

This Role Could Be a Great Fit If You:

• Are passionate about solving complex technical challenges and helping others succeed.
• Thrive in a dynamic, fast-paced environment where creativity and adaptability are key.
• Enjoy working with customers to translate their needs into actionable solutions.
• Are a proactive problem solver who takes ownership and delivers results.
• Believe in the power of teamwork and open collaboration to drive impact.
• Are a curious, self-driven learner who likes the details.
• Like rolling up your sleeves and putting the customer first.

Qualifications

• 5+ years of experience in a technical, customer-facing role such as Solutions Engineer, Technical Consultant, Solutions Consultant, or Implementation Specialist.
• Proficiency with SQL, data querying, data transformations and related tools.
• Experience troubleshooting complex technical issues and working directly with engineering teams to resolve them.
• Familiarity with B2B SaaS platforms and a strong understanding of customer workflows and integrations.
• Excellent verbal and written communication skills, with the ability to simplify complex technical concepts for non-technical audiences.
• Previous experience working in a startup or fast-paced environment.
• Strong analytical and problem-solving skills, with a detail-oriented and customer-centric mindset.
• Must be based in the greater Seattle area.

Benefits include:

• 100% premium coverage for employee health insurance premiums and partial coverage for dependents.
• Health Savings Account with a company contribution
• Flexible Spending Account Options: Health Care and Dependent Care
• Dental, Vision, and Life Insurance 
• 12 paid company holidays plus generous Paid Time Off (PTO) policy
• Plus stock options so that you can participate in the company’s success!
   

The salary range for this role is $120,000 - $140,000 plus equity. Where your pay would fall within that range will be based on relevant experience, knowledge, and skills.
 

This is a hybrid role that allows for remote work flexibility. Once a week, we get together for in-person team collaboration and a team lunch in our Seattle office.
 

At this time, Finvari is not able to sponsor employment based visas such as H1-B. Candidates must be authorized to work lawfully in the United States.

Finvari is an equal opportunity employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.